Legal help, services and support for private residential landlords
Guidance for Delegates on Accessing the Event Websites and talks
Introduction
Landlord Law / Easy Law Services virtual events are delivered via the following sites and services:
- The Delegates’ Information Page on the Landlord Law website – this is where you will find information about the event, and cancellation information. We will also put the speakers presentations there on 8 October (although you can also download them from the webinar room)
- The conference recordings. These will be set up on the Easy Law Services website after the event, and delegates will receive notification once the recordings are available for you to watch.
- We use a company called ‘Hey Summit‘ to manage our online events. Their service sets up the webinars for us and organises all the talks on the day (8 October 2025). It also sends out the emails which give you your links to access the conference talks. Hey Summit provide a website which can also be used to market and sell event tickets, but we do not use this part of their service. Hey Summit integrates with:
- Our webinar company. We use a webinar company called Big Marker, which is where you actually watch the talks. Note that we do not use Zoom or Teams for our training events.
You will need to visit the Hey Summit website to watch the talks. The emails sent to you will take you to the talk page, where you need to click the ‘watch now’ button, when the talk starts. You will then be taken to the webinar.
It should be quite straightforward.
Once the Conference has taken place, though, you will need to wait until the recordings have been set up on our Easy Law Services website. We are looking to record all the talks, and they will be uploaded shortly after the event (between 3 – 10 days).
Here are some preliminary points:
1. There will be a lot of emails.
Hey Summit has standard ‘system’ emails which go out to you – as follows
- An email after you have been imported into the system (which we will do in the run-up to the event) – headed ‘Here’s your schedule‘, which lists all the talks
- A ‘see you soon’ reminder email will be sent to you the day before the event – headed ‘See you soon!’
- A ‘daily digest’ email which will be sent out at the start the day – headed ‘Your daily digest‘ (Ignore the bit at the bottom about ‘yesterdays most voted for talks’. This is hardwired into the emails and we can’t remove it!)
- An email 1 hour before each talk you have registered for with your link to view the talk page – headed ‘We’re starting in under an hour!‘
- Another email with a link to the talk page will be sent 20 minutes before it is due to start – headed ‘We’re starting in a few minutes!‘
I know some people get fed up with lots of emails but I would ask that you please don’t unsubscribe as otherwise, you may miss some important information – including your direct login links to the talks.
If you do not receive any of the emails, please first check your spam.
If the emails are not in your spam folder, this will often be due to your company firewall, which can interfere with email delivery.
If this happens then on the day you can also attend the talks by going to the event website here and logging in. You will then be able to join the talks from the talk page.
2. We will import you into the Hey Summit website as an attendee
If you are on our list of delegates, you will be imported into the site a few days before the conference takes place and registered for all the talks. You will then be sent the first of the emails listed above.
When you get the first email, we suggest you click the link and take a look at the site. You will need to log in (see below). Then click the ‘Schedule’ link at the top and make sure you are booked into all the talks.
3. If you have issues – please use the green button support system
Please note that on the day of the conference, we will ONLY be able to provide support via the green button service – you can see the green button at the bottom right on all Landlord Law pages (including this one). Please do not
- telephone – as our reception staff will not put you through
- send us an email – as Tessa will not be monitoring email during the conference
Be aware that most of the support is done by Tessa who cannot do two things at the same time! She attends all the talks as the host, but from time to time she will take a quick look at the green button messenger and may be able to give some support between talks or while the speaker is talking.
Hopefully, these guidance notes will give you all you need to know.
If you just can’t log into the website, send a message via the Landlord Law Green Button messenger (you should be able to see the button bottom right on your screen) with your name and email address and Tessa can generate a ‘magic link’ for you. But if you request this after the conference has started there may be a delay before she can do this for you.
Note that ticket sales for the event will close after 7 October 2025 at 10.30 pm.
The Delegates Information Page
This is where you should go to download the speaker’s presentations on the day, view the various bonus items which are part of the training, and view the recordings (when they have been uploaded after the event).
The Delegates Information page is password protected – you will need to be logged into Landlord Law to view it. Note the Landlord Law and Hey Summit sites are two different websites so you will need to be able to log into both (sorry!).
You do not have to be a Landlord Law member to log in. Landlord Law has many different password-protected services. The Landlord Law membership service is one. The event delegates page is another. The system will know which ones you can access by the email address you use to log in with.
Note that the site will log you out after a period of time so you will need to know your login to access the page again.
The login will be
(1) the email address you used to pay for your ticket and
(2) your password.
If you do not know or have forgotten your password click here to find out how to set a new one.
Once you are logged in, come back to this page and click the green button below.
Accessing the (Hey Summit) Event Website and talks
You can access the Event Website, after you have been imported into it, by clicking the links in the emails you receive from the Hey Summit system (you will know which ones they are as they have ‘Hey Summit’ at the bottom). Or you can go direct to the event website here. You should then log in as follows:
When you get to the site, click the Login button at the top left of the screen as in the image below. Or depending on the link you click you may be taken straight to the log in box.
You will then be taken to a page where you will see the login box:
Just enter your email (making sure it is the same email we have used to register you), click the dark blue button and you will be sent a login link. Follow the procedure whenever you are asked to log in.
Accessing the talks
You will be sent two emails with a link which will take you to the talk page on the Hey Summit website.
When the event is due to start and also while the talk is happening, you will find a link there to take you to the talk. Just click that link.
Or, if for some reason you do not receive the emails, click here to go to the event website and log in (you will have been registered as an attendee). Make sure you log in using the same email which was provided to us!
Then go to the talk page where you can access the talk.
Registering for the talks
When we import you in to the event website we will register you for all the talks.
You will then get an email from the system (one of the emails listed above) telling you which talks you are registered for. You can also view the talks you are registered for from the ‘My Schedule’ page.
You can remove any of the talks from the schedule if you don’t want to watch them (this means you then won’t get the emails with the direct links) but we do not recommend this.
If for any reason you are not registered for the talks or you want to register again after having removed a talk – you can register from the Conference website.
Watching the talks
The Conference talks are live. But they actually take place and are recorded in our Big Marker webinar software.
So long as you are registered for the talk – you should get a notification email with a link to take you to the talk page.
About 4-5 minutes before the talk is due to start, you will see an image and a link to watch the talk at the top of the Event site (see the screenshot below – which is from our 2020 HMO Day). Provided you have purchased a ticket and been imported, you click these links to watch.
You can log into the webinar up to 15 minutes before the talk is due to start. The room will open at the appointed time when the talk will start.
The speaker will be talking to a PowerPoint presentation – you will be able to download these from the Conference Delegates Page on the day.
We do not always use the webcams (apart from a few minutes at the start of the talk) as we have found that these can cause bandwidth problems that interfere with the smooth delivery of the service. So you may not be able to watch the speakers talking – sorry.
If you want to ask any questions – use the chat area you will find in the webinar room.
Please can questions be short and snappy. There will only be limited time for questions so we will not have time to consider (or indeed read out) detailed situations.
If you have a burning question which is not answered by the speaker – make a note of it as you will have a chance to ask it in the Q&A session at the end of the day.
Watching the pre-recorded talks
Although the main talks are delivered live, we also have pre-recorded sponsors videos.
They will start at the designated time and you will be able to watch them ‘live’ from the relevant Event talk page. They will also be available as replays so you will be able to watch them later.
The Q&A Session
In our traditional face to face events, people had the opportunity to go and talk to our speakers and ask them questions.
As this is not possible with a virtual event, we are instead providing a one hour Q&A session at the end of each day, for you to ask any questions you did not get time to ask during the live talks.
The Q&A session will work in the same way as the event talks – you will be sent an email with a link to follow – you will then be able to view the session and ask your question via the chat box in the webinar room.
We will answer as many questions as we can. Again, please can your questions be short and snappy.
If you have a complex situation – consider asking short questions on each of the different aspects of your problem. These are far more likely to be answered.
If your question is aimed at a particular speaker – please say this in your question.
We will answer as many questions as we can within the time allowed. The Q&A session will end promptly at 5.00 pm.
Sponsor Booths
If you look at the top of the Event website, you will see a link for sponsors with a drop-down list with sponsors names.
If you click these you will be taken to the sponsor booth for that company. Here you can find out more about the sponsor and a chat box where you can speak to them on the day.
Watching the replays
All of the Event talks will be available to watch as replays later both on the event website and also on the Delegates Information page.
Note that they will not appear immediately. The webinar software will take a bit of time to process the recording so it will not be available for a couple of hours, or maybe not until the following day.
However once this has been done, you will be able to watch the replay as often as you like from the relevant talk page on the Hey Summit site. Or, once I have found time to do this, from the Delegates Information page.
You can find all the replays on the Event website via the ‘Replays’ link at the top of the pages.
The replays will be available for a period of six months.
And finally
I hope you will enjoyed the Event.
However, as always, we really value your feedback.
We have a Survey Monkey feedback form here which please complete to let us have your feedback.
Thank you!
Tessa Shepperson and the Landlord Law Events Team.
PS If you want to find out more about the Hey Summit system we use click here.
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Tessa Shepperson of Landlord Law is an accredited trainer with the
Property Investors Bureau.
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